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Reference # 6499A

STI Technologies Limited’s (STI’s) vision is to be a world-leading partner in patient health through the delivery of intelligent solutions. Their mission is to enable and build intelligent solutions that interconnect healthcare stakeholders and improve patient engagement. With over 90 employees, STI is an employer of choice in the region and has been recognized as such, recently being awarded one of Canada’s Best Managed companies as well as being voted one of Atlantic Canada’s ‘Fastest Growing Companies’ and won consecutive ‘Best Places to Work’ awards every year since 2011 for the Atlantic region.

As a direct result of STI’s success and growth, there is a need for a Bilingual Customer Service Associate to join their team in delivering seamless service and support to both clients and end users. The Customer Service Associate will perform an instrumental function within the STI team providing telephone, web-based support, and chat support to card program users; including pharmacists, physicians and patients. You will receive and effectively process information in response to issues, concerns, as well as requests about STI’s products and services. You will also be responsible to perform financial means tests prior to enrolling patients who qualify for their programs. You will then provide world-class reimbursement support to patients while you coordinate the logistics of the program with all stakeholders in order to ensure the best possible outcomes.

As the ideal candidate you are fluently bilingual in French and English, and have a University degree or equivalent experience providing support in the health care field. You have knowledge of health insurance and health plan coverage as well as an understanding of pharmacy transactions and claims review. Knowledge of pharmacy, patient assistance, nursing, specialty pharma or call-center experience are considered strong assets. Strong communication skills, excellent telephone etiquette, a keen eye for accuracy and the ability to quickly evaluate and respond to an array of inquiries is required. You will approach a high volume of requests with a positive attitude and an ability to resolve the issue at hand. You must be able to organize workflow, have excellent skills in excel and word and have high time management skills to meet client and customer deadlines. You must be able to work under the requirements of our customers and other stakeholders, including varying hours of operation. This is an opportunity to join a motivated, fast- paced, fun environment with limitless growth potential. Compensation package includes benefits, competitive annual salary and annual bonus structure.

To express interest in this opportunity, please view:

For more information contact Brittany Beale, Recruitment Specialist at (902) 421-1141 or Scott McGaw, Senior Consultant at (902) 422-4601.

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